Rai Star Corporation

Terms & Conditions

Shipping, payment, ordering, delivery, returns and privacy — how we work with customers worldwide.

01

Shipping

Shipping methods

  • By Air – Non traceable
  • By Air – Express traceable
  • By Sea

Carriers

  • DHL
  • UPS
  • FedEx
  • TNT
Shipping ChargesWe will calculate your shipping charges and let you know that after receiving your order. Please make payment of the goods and the shipping charges altogether at this time.
Remittance FeesOnly if you choose Bank transfer as the payment method.
Handling FeesFor any orders totaling less than 10.00 USD or 1000 JPY (not including freight charges), we will charge a handling fees of 2.00 USD or 200 JPY.

Import duties & taxes: Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.

02

Payment

We will calculate your shipping charges and let you know that after receiving your order. Please make payment of the goods and the shipping charges altogether at this time. We will ship your package after your payment is confirmed.

Order is valid only for 7 days. Order is automatically cancelled if payment is not completed until 7 days after the order date.

03

How to Order

  1. Step 1Please choose items and send your quote request. (If you can’t find the part you’re looking for on this site, please don’t hesitate to ask us. We will find it for you.)
  2. Step 2We will calculate your shipping charges and send you an invoice in e-mail.
  3. Step 3Please make payment of the goods and the shipping charges altogether.
  4. Step 4We will ship your package after your payment is confirmed.

Disclaimer: Please note that we do not stock any products at our facility. We place orders directly to factories after a customer’s order is received. Therefore, please allow a few business days lead time prior to shipment. We appreciate your understanding.

04

Delivery time & date

We will ship your package as soon as your payment is confirmed. But the delivery time varies according to your delivery method and destination. Besides, please understand there might be delays depending upon customs clearance and other various conditions of transportation.

05

Payment Method

  • Credit cardVISA, MASTER, AMERICAN EXPRESS
  • Bank transferNo minimum or maximum limit
06

Exchanges/Returns

For complete information regarding order cancellations, returns, exchanges, defective or incorrect items, shipping damage, and refund eligibility, please review our Cancellation & Return Policy.

07

Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information will only be used for conducting our business.

Questions about these terms?

Our team is ready to help with shipping quotes, payments and orders.